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Contact Us | Iraq | Byblos Bank

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Help Us Serve You Better

At Byblos Bank, we want to make sure our clients receive the best possible service, and we need YOU to help make it happen. Your input – in the form of inquiries, comments, suggestions and/or complaints – is an essential part of our never-ending quest to provide superior service and continually improve every aspect of the customer experience.

 
In keeping with this commitment, we would be very grateful if you would be so kind as to submit your feedback through any of the following channels:
1. Fill in the Online Suggestion Form
Fast, easy and efficient. We will be glad to receive your input and get back to you as soon as possible.

2. Communicate directly with Customer Service
Staffed by specialized Customer Service professionals, Byblos Bank’s Call Center is our clients’ main point of contact for all local or international inquiries, including questions about ATMs, Apps, Internet Banking, etc.

Phone number: +964 751 1 20 50 50
Fax number: + 961 1 334554
Email: customerservice<at>byblosbank.iq
3. Contact your Branch

Some issues have to be addressed face-to-face, and our branch personnel are ready to help. You may be expanding your business, considering a new investment, or starting a family: whatever it is, if it’s important to you, it’s important to us. Please feel free, therefore, to call or visit your branch to get the advice and information you need.

For the list of branches with their respective addresses, please click here.

 

Customer Awareness and Protection
+964 750 8194487

Management
Baghdad Head Office: +964 782 7835509
Baghdad – Basra Corporate Banking: +964 782 7835508
Erbil – Sulaymaniyah Corporate Banking: +964 750 8194486
Erbil Management: +964 750 7377454, +964 750 7377464
Retail Banking: +964 750 8194487

 

Baghdad Branch
Al Karrada, Salman Faeq Street, Al Wahda District, No. 904/14 – Facing Al Shuruk Bldg., PO Box 3085 Baghdad, Badalat Al Olwiya
Phone: +964 780 9133031/2
Email: baghdadbranch<at>byblosbank.iq
Swift: BYBAIQBABAG
Opening hours: 8:00 to 15:00 from Sunday to Thursday. The branch is closed on Friday and Saturday.

Contact People
Mr. Ali Abdulhady (Branch Manager)
Mr. Johnny Saab (Assistant Branch Manager)

Erbil Branch
Street 60 – Near Sports Stadium, Erbil, Kurdistan Region, Iraq,
Phone: +964 751 0102075/6/7
PO Box 34-0383 Erbil, Iraq
Email: erbilbranch<at>byblosbank.iq
Swift: BYBAIQBA
Opening hours: 8:00 to 17:00 from Sunday to Wednesday and 8:00 to 15:00 on Thursday. The branch is closed on Friday and Saturday.

Contact People
Ms. Lara Azamat (Branch Manager)
Mr. Joseph Atallah (Assistant Branch Manager)

Basra Branch
July 14th Street, Manawi Basha Region, Next to Qaser Al Sultan Hotel, Al Basra – Iraq
Phone: +964 770 4931900, +964 770 4931919, +964 780 9177088/9
Email: basrabranch<at>byblosbank.iq
Swift: BYBAIQBABAS
Opening hours: 8:00 to 15:00 from Sunday to Thursday. The branch is closed on Friday and Saturday.

Contact People

Mr. Johnny Aramouni (Branch Manager) 
Mr. Georges Merhej (Assistant Branch Manager)

Sulaymaniyah Branch
Salem Street – Kurdistan Mall, near Ramada Hotel, Sulaymaniyah – Kurdistan Region – Iraq
Phone: +964 773 0411010, +964 773 0421010, +964 773 0431010, +964 773 0441010
Email: sulaymaniyahbranch<at>byblosbank.iq
Swift: BYBAIQBASUL
Opening hours: 8:00 to 17:00 from Sunday to Wednesday and 8:00 to 15:00 on Thursday. The branch is closed on Friday and Saturday.

Contact People
Mr. Michel El Amm (Branch Manager)
Ms. Jessy Bassil (Assistant Branch Manager)

4. Contact the Customer Experience Unit
The Customer Experience Unit is purposely designed for Byblos Bank clients. Its mission is to enhance customer satisfaction by evaluating and monitoring all factors that may affect the customer experience. Your suggestions or concerns will help us identify ways to improve and propose new methods to serve you better.

Send an email:

customerexperience<at>byblosbank.com.lb

 

Write a letter:

Customer Experience Unit 
Byblos Bank Tower 
Elias Sarkis Ave., Ashrafieh, Beirut 
PO Box 11-5605 Riad El-Solh
Beirut, Lebanon 1107-2811