Mobile Banking

FAQs | Mobile Banking | Iraq | Byblos Bank

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FAQs

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Mobile Banking

How do I register for Mobile Banking?

You can access the self-enrollment process from the login screen. Once there, enter your primary debit card number and its PIN code. You will then receive an activation code by SMS on your mobile phone, which you should enter within no more than five minutes. Once validated, you will have to choose a username and password, along with your secret questions and answers. If you need more information, please contact Customer Service at +9647511205050.

 

Which card do I use during self-enrollment?
In order to manage both private and joint accounts, you should enter your primary private debit card. If you need more information, please contact Customer Service at +9647511205050.
Which devices are compatible with the Mobile Banking application?
Currently, the Byblos Bank Iraq Mobile Banking Application is built to run on Apple iOS, Android and Windows 10, so any device that runs these operating systems is compatible with our mobile banking application. If you need more information, please contact Customer Service at +9647511205050.

 

Where can I use the Mobile Banking application? 
Our mobile banking services can be accessed anywhere in the world. All you need to have is an Internet connection on your mobile device.

 

How much does it cost to use the application?
We offer Byblos Bank Iraq Mobile Banking application to our clients free of charge.

 

I forgot my username or password. What can I do?
You can click on Forgot My Password tab in the application or contact Customer Service 24/7 at +9647511205050 in order to retrieve your username and reset your password.

 

Is the Byblos Bank Iraq Mobile Banking Application secure?
Yes. Byblos Bank’s Mobile Banking service uses the best practices from online banking, such as HTTPS, SSL encryption, User ID and password access, as well as application time-out when your phone is not in use. No account information will ever be stored on your phone. If your phone is lost or stolen, or if your credentials are stolen, simply call Customer Service 24/7 at +9647511205050 in order to disable the service immediately. Keep in mind that for your own protection, you should always comply with the Byblos Bank Iraq Mobile Banking Terms and Conditions. This includes keeping your access codes and passwords private. For more information, please refer to the security tips in your Mobile Banking application.

 

How do I securely leave my Mobile Banking browser session?
Click on the Sign Out button on your home screen next to Settings.

 

What happens if I lose the connection or signal during a transaction?
When you submit a transfer or a payment from your mobile device with your contact details already set, you will receive an email as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your transactions history under My Transfers. If you do not see a record of the transaction in question, this means it was not executed and you can retry making this transaction from your mobile device.

 

Why does my Mobile Banking seem slow?
Connection speed may vary for different Internet service providers, different data usage plans, and different geographical locations. If you experience a slow response with mobile web browsing or during data transmission, please check with your wireless service provider.

 

What happens if I get locked out of Mobile Banking?
Call Customer Service at +9647511205050. Representatives are available 24/7 to assist you.

 

What if my mobile device is lost or stolen?
There is no need to worry: your account information will not be stored on your device. Anyone trying to access your Mobile Banking account will need your personal credentials (username and password) in order to login. Therefore, we strongly recommend that you never provide anyone with your username or password. If your mobile is lost or stolen, you should contact Customer Service immediately (24/7) at +9647511205050 in order to disable your Mobile Banking account. If you require more information, please contact Customer Service.

 

How can I reset my password on Mobile Banking?
You need to contact Customer Service immediately at +9647511205050 in order to reset your password.

 

What happens to my Mobile Banking session if my mobile device becomes inactive or if I switch applications?
If you did not logout from the Mobile Banking application, the session will automatically time out after five minutes of inactivity for your own security. If you access the application after that period, you will have to login in again.

 

Which accounts can I access with Byblos Bank Iraq Mobile Banking?
With Byblos Bank Iraq Mobile Banking, you can manage/see all your current accounts, deposit accounts and cash margin accounts. 

 

How do I make transfers using Byblos Bank Iraq Mobile Banking?
In order to execute a transfer, you have to access Money Transfer in the Transfers module, select the source and destination accounts, and enter the desired amount. For more information, please contact Customer Service at +9647511205050.

 

How do I add and transfer to a third-party Byblos Bank Iraq account using Byblos Bank Iraq Mobile Banking? 
Transfer funds to third-party Byblos Bank Iraq account in the same unit (Baghdad, Erbil, Basra, Sulaymaniah) in just three easy steps:
1. Click "Add" in the My Beneficiaries menu to register the Beneficiary who should be a client of the same unit, fill in the form, and submit to the bank.
2. Wait for bank approval. If your Beneficiary is approved by the bank, you will be notified by email.
3. Go to Money Transfer in the Transfers module, select Beneficiary Transfer tab, and fill in your transfer details, and submit.

 

Can I make real-time online transfers and payments in different currencies using Byblos Bank Iraq Mobile Banking? 
Yes, you may make real-time online transfers in both IQD and USD between your own accounts or to other third-party Byblos Bank Iraq accounts.