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Byblos Bank

FAQs

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Mobile Banking

How do I register for Mobile Banking?

You can access the self-enrollment process from the login screen. Once there, enter your primary debit card number, the associated PIN code, and your mobile number. You will then receive an activation code by SMS on your mobile phone, which you should enter within no more than five minutes. Once validated, you will have to choose a username and password, along with your secret questions and answers. If you need more information, please contact Customer Service at +961 1 205050.

Which card do I use during registration?

Your debit card is your key registration tool. In order to manage both private and joint accounts, you should enter your primary private debit card. In order to manage a specific joint account only, you should enter your primary joint debit card. If you need more information, please contact Customer Service at +961 1 205050.

Which devices are compatible with the Mobile Banking application?

Currently, the Byblos Bank Mobile Banking Application is built to run on Apple iOS and Android, so any device that runs these operating systems is compatible. If you need more information, please contact Customer Service at +961 1 205050.

Can I use Mobile Banking outside of Lebanon?

Yes, our Mobile Banking services can be accessed abroad. All you need are your mobile device and an Internet connection.

How much does it cost to use the application?

Nothing. Byblos Bank offers Bank Mobile Banking services to our clients free of charge for life.

I forgot my username or password. What can I do?

Contact Customer Service 24/7 at +961 01 205050 in order to retrieve your username and/or reset your password.

Is the Byblos Bank Mobile Banking Application secure?

Yes. Byblos Bank’s Mobile Banking service uses the best practices from Internet Banking, such as HTTPS, SSL encryption, User ID and password access, as well as application time-out when your phone is not in use. No account information will ever be stored on your phone. If your phone is lost or stolen, or if your credentials are stolen, simply call Customer Service 24/7 at +961 1 205050 in order to disable the service immediately. Keep in mind that for your own protection, you should always comply with the Byblos Bank Mobile Banking Terms and Conditions. This includes keeping your access codes and passwords private. Please refer to the Mobile Banking Security section above for more information

How do I securely leave my Mobile Banking browser session?

You can find the log-out button on the right of your home screen, or, under Settings, you can select the log-out link to sign out from Mobile Banking.

What happens if I lose the connection or signal during a transaction?

When you submit a transfer or a payment from your mobile device, you will receive an email as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your account’s transaction history. If you do not see a record of the transaction in question, this means it was not executed and you can retry this transaction from your mobile device.

Why does my Mobile Banking seems slow?

Connection speeds may vary for different Internet service providers (ISPs), different data usage plans, and/or different geographical locations. If you experience a slow response while mobile web browsing or during data transmission, please check with your ISP.

What happens if I get locked out of Mobile Banking?

Call Customer Service at +961 1 205050. Representatives are available 24/7 to assist you.

What if my mobile device is lost or stolen?

There is no need to worry: your account information will not be stored on your device. Anyone trying to access your Mobile Banking account will need your personal credentials (username and password) in order to login. Therefore, we strongly recommend that you never provide anyone with your username or password. If your mobile is lost or stolen, you should contact Customer Service immediately (24/7) at +961 1 205050 in order to disable your Mobile Banking account. If you require more information, please contact Customer Service.

How can I reset my password on Mobile Banking?

There is no need to worry: your account information will not be stored on your device. Anyone trying to access your Mobile Banking account will need your personal credentials (username and password) in order to login. Therefore, we strongly recommend that you never provide anyone with your username or password. If your mobile is lost or stolen, you should contact Customer Service immediately (24/7) at +961 1 205050 in order to disable your Mobile Banking account. If you require more information, please contact Customer Service.

What happens to my Mobile Banking session if my mobile device becomes inactive or I switch applications?

If you did not logout from the Mobile Banking application, the session will automatically time out after five minutes of inactivity for your own security. If you access the application after that period, you will have to login in again.

Which accounts can I access with Byblos Bank Mobile Banking?

With Byblos Bank Mobile Banking, you can manage all your private or joint current accounts, deposit accounts and overdraft accounts. In addition, you can manage all of your loans and cards, both debit and credit.

How do I make transfers or payments using Byblos Bank Mobile Banking?

In order to execute a transfer, you have to access the Transfers Module, select the source and destination accounts, and enter the desired amount. To make a loan or credit card payment, access the Payments Module, select the source account, and enter the corresponding amount. For more information, please contact Customer Service at +961 1 205050.