Byblos Bank Customer Service

Customer Service

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Byblos Bank

Customer Service

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Customer Service

All Your Banking Services One Call Away

Byblos Bank has always given customer service a top priority. It was among the first banks in Lebanon to launch a Call Center back in 2002, which has an unparalleled record in providing efficient and effective round-the-clock unwavering support to clients when they most need it.

 

Available on +961 1 205050, Byblos Bank Customer Service can perform many of your banking transactions, sort out many of your banking issues, and provide you with answers to most of your questions, without the need to visit the branch. Call now or anytime to get assistance.

 

  • SERVICES COVERING

    Local and international entities’ accounts, cards, mobile and internet banking and much more

  • MULTI-LINGUAL ASSISTANCE

    Arabic, English and French

  • AVAILABLE

    24/7

Need Help?

Call

Call

+961 1 20 50 50

Give Us Your Feedback

Give Us Your Feedback

Visit

Visit

Locate a Branch Near You

Distinctive Features

  • Account Transactions

    Account Transactions

  • Byblos Bank Customer Service helps you manage your account/s and sort out many of your issues without the need to visit the branch. It provides you with solutions during and outside working hours including but not limited to:

    • Open a Read More

    Byblos Bank Customer Service helps you manage your account/s and sort out many of your issues without the need to visit the branch. It provides you with solutions during and outside working hours including but not limited to:

    • Open a fresh account for an existing customer 
    • Open a new sub-account for an existing customer
    • Investigate an incoming or outgoing transfer, a transaction, a fee, a commission, a Bancassurance payment
    • Perform transfers between your own accounts that are not applicable on Byblos Bank Mobile Banking application 
    • Close an un-used existing account
    • Release a Deposit Account and switch it to a Current Account at maturity date
    • Update your Know-Your-Customer profile by adding your contact numbers and emails address/es

     
  • Card and Loan Payments

    Card and Loan Payments

  • By calling Customer Service on +961 1 205050, you can get your loan and card payments done including the currency exchange needed
  • Card Issues Handling

    Card Issues Handling

  • Our Customer Service is your best ally when it comes to sorting out your debit card and credit card issues and helping you in setting, removing or changing some related parameters. Reach out immediately if you want to:

    • Change your credit card limits
    • Change your PIN CODE and reset number of pin ...
    Read More

    Our Customer Service is your best ally when it comes to sorting out your debit card and credit card issues and helping you in setting, removing or changing some related parameters. Reach out immediately if you want to:

    • Change your credit card limits
    • Change your PIN CODE and reset number of pin entries
    • Get technical support when you face problems with your debit or credit card 
    • Block, activate or re-activate your debit or credit card
    • File a fraud claim
    • Follow up on an ATM or POS chargeback claim
    • Add accounts to your debit card
    • Change the default account of your debit card
    • Change the billing account of your credit card
    • Change the settlement method of your credit card
    • Update your email and phone number to receive transaction SMS notifications on your debit or credit card
    • Get information about your Loyalty Points/Miles history and redemption options

     

     
  • Mobile and Internet Banking Support

    Mobile and Internet Banking Support

  • Reach out immediately to Byblos Bank Customer Service in case you need to:

    • Reset your password or secret question to unlock your access as an individual or company 
    • Get step-by-step help to enroll in Read More

    Reach out immediately to Byblos Bank Customer Service in case you need to:

    • Reset your password or secret question to unlock your access as an individual or company 
    • Get step-by-step help to enroll in Byblos Bank Mobile Banking application
    • Get help to understand the features and navigation options of Byblos Bank Mobile Banking application (i.e. tuition payments, adding a transfer Byblos Bank account holder beneficiary…)
    • Receive assistance when facing technical problems

     

    Do you have a question about ByblosPay, Mobile Banking, Internet Banking and BDL Circular 151? The answer is already here.

     
  • Optimal Customer Experience

    Optimal Customer Experience

    We make sure our agents are trained to provide customers with an optimal experience. Their approach is customer centric and their wealth of information about our products and services helps them make the life of customers easier. If they do not have ...
    read more
    We make sure our agents are trained to provide customers with an optimal experience. Their approach is customer centric and their wealth of information about our products and services helps them make the life of customers easier. If they do not have an immediate answer, they know how to get it and they will get it.
  • Swift Assistance

    Swift Assistance

    Why wait until you can visit the branch if you can just get things done and receive answers by reaching out to Customer Service any time of the day, any day of the week. Call them to know immediately what works and what does not, what they can ...
    read more
    Why wait until you can visit the branch if you can just get things done and receive answers by reaching out to Customer Service any time of the day, any day of the week. Call them to know immediately what works and what does not, what they can help you with or what needs a visit to the branch.
  • Complaint or Suggestion Submissions

    Complaint or Suggestion Submissions

    You can do that by calling our Customer Service 24/7 on +961 1 205050 or by filling out The Feedback Form
  • No Need to Visit the Branch

    No Need to Visit the Branch

    By just calling Customer Service, you can sort out many card and account issues, make changes you want and perform transactions you need with no delay. Make the best use of our Customer Service that takes convenience to the next level.
  • Appointment Scheduling

    Appointment Scheduling

    If your query requires a visit to the branch, Customer Service will get back to you with an exact time and date. Reach out and get your appointment scheduled no matter where or what your branch is.
Conditions and Guarantees
All the calls our Customer Service receives are recorded to guarantee continuous optimal customer service and improvement of performance.